XQST is generous our way - Enjoy FREE delivery while it lasts !
Upon your confirmation to rent the bag, you will receive a confirmation email from our team confirming your rental and the mode for collection. Collection of your bag can be by way of delivery at your door step or by collection from our team at our office. Barring any unforeseen circumstances, you will receive your bag:
- within the same business day if you place your order before 12pm;
- within the same business day if you place your order after 12pm and indicate to us that you would like an emergency same day delivery at an additional charge of RM50.00 (which will be deducted from your Deposit);
- the next business day if you place your order after 12pm,
and the day on which you receive the bag will be considered as the first day of your rental period.
All orders and items are checked before delivery. Our team will take up to 10 photos of the condition of the rented bag and will send you the images vide email and/or WhatsApp prior to its departure to you. Upon delivery of the bag, you will be required to sign on a delivery note with the pictures attached confirming the receipt of the rented bag on its ‘as is where is’ state. In an unfortunate case where you receive the rented bag in a condition different from the photos which you have received, please contact us immediately.
The rented bags shall be for the use of the person identified in our records and it is our strict policy that you must not share or further let to any third party without our knowledge. Upon delivery or collection of your rented bag, a simple verification process will take place prior to the handing over of the bag. You will be required to produce your identification card for verification against our system to ensure that you are the actual borrower of the bag. Otherwise, if you fail such verification process, XQST reserves the right to withhold the handing over of the bag until otherwise satisfied of your identity.